Error: "5013,3" appears on Norton 360 Version 5.0

1.Enable the Base Filtering Engine service by using the command services.msc and look for the Base Filtering Engine service and enable the service.

2.

If you are still having trouble finding the service (on an XP SP2 or later system), please run a SFC scan.

3. Click on START and type in cmd in the Start search box at the bottom of the Start menu. 

4.  Right click on the cmd.exe at the top of the find list (where all the program short cuts used to be listed) and select "Run as administrator" . In the User Account Control click "continue".

5. In the new Command Prompt window  Type SFC /SCANNOW and press ENTER.

6. Once this is finished, reboot your system. 

7.Then try and find the service again.