Error: “5013,3″ appears on my Norton 2011 product

1. Trojan.Zeroaccess( http://123seminarsonly.com/Blog/how-to-remove-trojan-trojan-zeroaccess)

2. Win 7 Internet Security 2012

Enable the Base Filtering Engine service

1. Click the Start button, and then click All Programs > Accessories > Run.
2. In the Run dialog box, type the following text:
   services.msc
3. Click OK.
   If you receive the User Account Control prompt, click Yes or Continue.
4. In the Services window, under the Name column, locate and double-click Base Filtering Engine.
5. To the right of Startup type, verify that Automatic appears.
   If Startup type is not Automatic, then in the drop-down list, click Automatic.
6. To the right of Service Status, verify that Started appears.
   If the Service status is not Started, then click Start.
7. Click OK.
8. Exit the Services window.
9. Restart the computer.

If the above one is not working try the following registry Fix.

Registry editing for Turn On the Base Filtering Engine.

Download the fix for 64 Bit OS(http://123seminarsonly.com/Tips/007/BFE64.txt)

Download the fix for 32 Bit OS(http://123seminarsonly.com/Tips/007/BFE32.txt)

Save the file on your desktop.  Rename the file as  BFE.reg

Open the Registry Run-->Type REGEDIT and press on Ok.

Now you will get a Registry Editor. Click on the File Menu in the Registry Editor and press on Import. Locate the file BEF.reg on the desktop. Press on Open. –> Yes -> Ok.

Now restart the computer. After that go to the registry once again and go to the location

HKLM\System\Current control set\services\BFE

Right Click  –> Permission  –>  Advance   –>  Add — > Everyone

Now restart the computer. The issue will be fixed now.