xbox issues

The Microsoft account associated with this account is not valid

If you get this error message, it may mean that your Xbox LIVE gamertag is associated with a non-valid Microsoft account. To resolve this problem, you'll need to associate your Xbox LIVE gamertag with a valid Microsoft account.

1. When you get the “Microsoft account associated with this account is not valid” error, select Change Microsoft account.
2. Select Continue.
3. Enter the email address and password of the Microsoft account that you want to associate with your gamertag.
4. Confirm that the Microsoft account information is correct.
5. Accept the Xbox LIVE Terms of Use and Privacy Statement. (If you select Decline, your changes will not be saved.)
6. Complete the changes and return to the Xbox Dashboard.
7. Sign in to Xbox LIVE using your gamertag.

If you still can’t sign in, contact Xbox Support.

Xbox LIVE sign-up or account download is currently unavailable. Please try again later. 

To resolve this problem, try the following solution

1. Check the Xbox LIVE service status at Service status.
   • If there's a service alert, wait and try again later.
   • If there are no service alerts, try the next step.
2. Test your Xbox LIVE connection. Here's how:
   1. On your console, go to settings and select System.
   2. Select Network Settings.
   3. Select Wired Network or your wireless network name (if you're prompted to do so).
   4. Select Test Xbox LIVE Connection. 
      If you can’t connect to Xbox LIVE, sign in with your Xbox LIVE gamertag.
   If after trying this procedure you still can’t connect to Xbox LIVE, try the Xbox LIVE connection error solution.

If you get the error message "The Microsoft account associated with this account is not valid," see the preceding section. If you still can’t sign in, contact Xbox Support.

The email address or password is not valid. .

Solution 1: Make sure that you are using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage your Microsoft account.

Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.

Solution 2: Check your Microsoft account on Xbox.com

To make sure that the Microsoft account you are using is the right one, try signing in to Xbox.com by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct it.

If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.

Solution 3: For a child’s account, use the child's Microsoft accoun

If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email to reset the child's account's password.

If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.

Solution 4: Reset your Microsoft account password

If you can’t remember your Microsoft account password, try resetting your password.

Solution 5: Go to the Windows Solution Center

If you can’t reset your Microsoft account password, go to the Windows Solution Center for help recovering your password. Xbox Support can’t reset your Microsoft account password for you.