Error "Warning 20225..."| PDF printer missing| Acrobat 8.0, Acrobat 3D | Windows

Issue

When you install Adobe Acrobat, one of the following issues occurs:

• The Acrobat installer returns the error message, "Warning 20225: Adobe Acrobat 8 Setup was unable to create a new item: Adobe PDF Converter. The Adobe PDF Printer may be unavailable. GetLastError: The specified module could not be found." When you click OK, the installer returns the error again and completes the installation, but the Adobe PDF printer doesn't appear in Printers And Faxes in the Windows Control Panel.
• The Adobe PDF printer doesn't appear in Printers And Faxes in the Windows Control Panel.
• PDFMaker returns the error message, "PDFMaker cannot locate the Adobe PDF Printer's printer driver. Please re-install Adobe Acrobat 8.0" the first time you try to create a PDF.
• The Acrobat installer returns the error message, "Warning 20225. Adobe Acrobat 7.0.5 set up was unable to create a new item Adobe PDF Port & Printer. The Adobe Printer may be unavailable. GetLastError: The data area passed to a system call is too small."
• Acrobat returns the error message, "'Unable to find "Adobe PDF' resource files. Do you want to run the installer in repair mode?" Clicking Yes attempts to repair Acrobat, and generates the Warning 20225 error message again.

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Solution

Do one or more of the following solutions:
Note: If you run Detect And Repair after you comple a solution, then you can determine what is causing the problem on your machine. You can complete these solutions in a series before you run Detect And Repair.
Solution 1: Use a supported installation.
The following are unsupported installations, and the supported solutions:

• If you install Acrobat (Professional or Standard) on a 64-bit operating system, then you may see this error. Please update Acrobat to version 8.1 or later. You can update from within Acrobat via the help pull-down menu, or download the updater from the following location: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows.
• If you install Acrobat to a shared network disk instead of a local hard disk, then the Adobe PDF printer is not installed. Install Acrobat on a local hard disk.
• If you install Acrobat to a directory with a path that contains extended ASCII or double-byte characters, then English installations will display the error message. Install to a path that does not contain extended ASCII or double-byte characters.

Solution 2: Ensure that the Print Spooler process is running and set to Automatic, and then repair Acrobat.

Select Start > Settings > Control Panel.


Double-click Administrative Tools and then double-click Services.


Locate the service Print Spooler.


If the Startup Type is not Automatic, then set it to Automatic:




Right-click the Print Spooler.


Choose Properties.


Choose the General tab.


Choose Automatic in the Startup Type menu.


Click OK.


If the Print Spooler service is not running, then start it.




Right-click the Print Spooler line.


Select Start from the menu.


Start Acrobat, and choose Help > Detect And Repair.

Solution 3: Ensure that the Print Spooler process has no additional dependencies.
Only the Remote Procedure Call dependency is required for Print Spooler to operate. Additional Services can attach to the process but will interfere with restarting the service. If the Print Spooler process has additional dependencies, then please refer to the steps below.
To remove all services listed under "This service depends on the following system components":

Choose Start > Settings > Control Panel.


Double-click Administrative Tools and then double-click Services.


Right-click Print Spooler and choose Properties.


Click the Dependencies tab.


Record services under "This service depends on the following system components" and click OK.

Imporatnt: Remote Procedure Call is a system service and should not be removed.


Temporarily remove associated programs for the listed services.


Contact the service vendor for removal information if removal of associated software does not remove the service.


Start Acrobat, and choose Help > Detect And Repair.

To disable all services listed under "The following system components depend on this service":

Choose Start > Settings > Control Panel.


Double-click Administrative Tools and then double-click Services.


Right-click Print Spooler and choose Properties.


Click the Dependencies tab.


Record services under "The following system components depend on this service" and click OK.


Locate services and disable them.


Contact the service vendor for removal information if you are unable to disabled the associated service.


Start Acrobat, and choose Help > Detect And Repair.

Solution 4: Reset the Path system variable, and then repair Acrobat.
Disclaimer: Adobe provides the following information as a courtesy only.

Back up the Path system variable so you can restore it later if you wish:




Choose Start > Settings > Control Panel, and double-click System.


Click the Advanced tab.


Click Environment Variables.


In the System Variables section, select Path, and then click Edit. (If the Path system variable isn't listed in the System Variables section, click New, type path in the Variable Name box, and then proceed to step 3).


In the Variable Value box, double-click the path, and then press Ctrl+C.


Paste the path into a text editor (such as Notepad), and then save the file.


Clear the contents of the Variable Value box in the Edit System Variable dialog box.


Type the following text in the Variable Value box:

%systemroot%\system32;%systemroot%;%systemroot%\system32\wbem


Click OK. Click OK again to close the Environment Variables dialog box.


Restart the computer.


After you restart the computer, verify that you've entered the Path system variable correctly:




Choose Start > Run.


Type cmd in the Open box, and then click OK.


Type path and then press Enter. Windows displays the path you typed in step 3, but replaces "%systemroot%" with the path to the folder in which Windows is installed. For example:

• C:\Winnt\system32;C:\WINNT;C:\WINNT\system32\wbem (Windows 2000)
• C:\Windows\system32; C:\WINDOWS;C:\WINDOWS\system32\wbem (Windows XP)


Note: If Windows displays "%systemroot%" in the path, you've incorrectly entered the path statement in step 3. Repeat steps 1-5, making sure to enter the path statement exactly as noted in step 3.




Type exit and press Enter.


Start Acrobat, and choose Help > Detect And Repair.


If you need to revert to the original path system variable, then restore it by pasting the path from the text file you created in step 1 into the Variable Value text box in the Edit System Variable dialog box and then restart your computer.